Frequently Asked Questions
Q: What would I use the iBend for?
A: The idea originated to alleviate having to hold or find a reliable way to prop up the iPhone and iPad to watch a movie or video on a plane. Since then we have tested the iBend over 80,000 miles including on trains where a personal table space is provided. We have also been using the iBend and iBendXL with many different applications when entertaining infants and toddlers, cooking, reading the news at lunch, and endless others.
Q: Does the iBend work with my iPhone or iPod touch?
A: You'll be happy to know that the iBend works with all versions of the iPod touch and iPhone including the 2G, 3G, 3GS, and 4 when used in landscape.
Q: Does the iBendXL work with my iPad?
A: You'll be happy to know that the iBendXL works with the iPad in both portrait and landscape modes.
Q: Can I pay with PayPal?
A: Yes you can. We are currently working to integrate PayPal into the site but in the meantime please email us at email@example.com how many iBend packs you would like and what the shipping address is. Once we get this info we will send you a PayPal request. On payment we will ship your iBends directly to you!
Q: Do you ship internationally?
A: Yes, all orders are shipped from San Francisco to anywhere in the world. You can live in rural Indiana, the Philippines or even Siberia, we'll find a way to get it to you.
Q: What is the Artist Series?
A: The Artist Series unquestionably makes the iBend the best portable stand in the world. We commissioned 3 amazing artists, Michael Bartalos, Vicki Wong (MEOMI), and Joshua Davis to do 12 custom designs just for us. You cannot get them anywhere but here and you must admit, they are totally awesome. Oh, and for every one you buy we give the artists a little bit of the action so please help support them! ... and, because you are such an attentive FAQ reader we've hidden a little treat, just enter ARTISTS1 at checkout for 10% off every artist series iBend pack you buy (shhhh, it's a secret).
Q: Will the iBend work with my iPhone or iPod touch and its case?
A: You should be able to store your iBend behind any case. While we haven't tested using it with all cases we can tell you what types of cases it will work with. Although, if the case you have now seems too big, simply store your iBend behind it and remove the case to watch some videos or read an eBook. These silicone cases should work with your iBend.
Q: Will the iBendXL work with my iPad and its case?
A: While we have not tested it with every case on the market the iBendXL was designed to accommodate nearly all cases available.
Q: How long does it take to ship my iBend?
A: You may or may not believe it but 96% of our orders are shipped within 24 hours (and usually less than 12) of when you purchased. We ship everything USPS First Class Mail from San Francisco so if you're in California it should take about a day, and if you are in New York anywhere from 3 to 5 days to get to you. International orders may take longer but generally arrive within 10 days.
Q: What are your shipping rates?
A: For domestic orders: $1 for 1 to 3 packs, $2 for 4 to 9 packs and free for anything 10 and up.
For international orders: $2.50 for 1 to 3 packs and $5 for anything 4 or more.
Q: What packing materials are used to ship my iBend?
A: You'll be happy to know that the envelope your iBend comes in is 100% recyclable. In order to minimize waste we actually designed the package to fit perfectly into various size envelopes therefore significantly reducing the amount of packing material used. Also, you'll be even happier to know that we are looking into 100% recycled envelopes.
Q: Have you really tested it on airplanes?
A: Yes we have! The iBend has traveled from San Francisco to Chicago, Washington D.C., Portland, Berlin, Los Angeles, New Orleans and many other places including Brazil. So far we've clocked in over 80,000 miles and it's just as stable as ever!
Q: Can I print custom designs on the iBend and iBendXL?
A: Yes you can and we hope you want to. There is a minimum order size for doing so of 1000 for the iBend and 250 for the iBendXL. We are also offering the iBend products as a great functional promotional giveaway. You are free to design what you want on the product and we have about a square foot of packaging that you are able to put info on too if you're so inclined. Please email us at firstname.lastname@example.org and we will be more than happy to help you.
Q: What is the iBend made of and where is it made?
A: The iBend is made of a thin plastic, about the thickness of two and half sheets of paper, that is designed to be very lightweight but also very strong and durable. The iBendXL is made of the same material and about twice as thick as the iBend. Right now it's 100% new material but we are looking into recycled options. The plastic is made in the Midwest in the USA and all the manufacturing and packaging takes place in California making the iBend... Made In The USA.
Q: How thick is the iBend and how much does it weigh?
A: The iBend is only 10 thousandths of an inch thick which is about the same thickness and two and a half sheets of paper, or about 250 microns if you prefer the metric system, making it the thinnest media player stand in the world. It also weighs in at less than 1 gram.
Q: How durable is the iBend?
A: The iBend is extremely durable. While we aren't saying you can't cut it in half with a nice pair of scissors, we are saying that you'd be hard pressed to tear it in half with your hands. Oh, and of course it's waterproof in case you were wondering that too.
Q: How stable is the iBend?
A: The iBend is surprisingly stable. The introduction video on the homepage shows it spinning. You may not be able to spin it on every surface it's on but it will be able to withstand most of the airplane turbulence you'll experience without slipping or falling over. No more worries about having your phone slide off your stand at the pivotal point in your movie!
Q: Does the iBend support the iPhone and iPod touch in its vertical, portrait view position?
A: No, the iBend is intended to only be used with the iPhone or iPod touch in the landscape position which we find optimal for viewing videos, apps, reading the news, ...
Q: Does the iBendXL support the iPad in its vertical, portrait view position?
A: Yes, Yes, and YES!
Q: Can I order in bulk or wholesale?
A: Yes you can, starting as low as 100 packs! Please email us at email@example.com and we will work with you and fulfill all your iBend needs. Also, we have designed a separate package just for retailers that is more suited for that application or we can always modify things based on your needs. Case in point, we are flexible.
Q: How do Discount/Promo Codes work?
A: It couldn't be easier. When you are checking out simply enter the code you heard about and when you checkout you will be pleasantly surprised at the discounted price you see. Keep in mind though that you can only use one per order so be sure to choose the best one. In fact, because you clearly are a detailed FAQ reader we're going to give you a code now, that is if you don't already have one. Try entering IREADFAQ for 5% off (or searching the site for some of the other hidden codes, shhhhhh).
Q: What if my iBend breaks?
A: Hopefully this never happens but in the rare event we will handle each broken iBend on a case by case basis. In this event please mail us back the iBend and if we determine it was a defect from manufacturing then we will be more than happy to refund your product or mail you a new one.
Q: Why does it look so much like a moustache?
A: Because moustaches are awesome, enough said.